Important Coronavirus (COVID-19) Advice
Coronavirus (COVID-19) Update
With the issue of health & Safety at the forefront of everyone’s minds, the protection of our patient community and our staff is our number one priority.
Our approach is in line with Public Health England’s (PHE) guidelines for Coronavirus and include the strict triaging of patients coming into the surgery as a first line of defence.
Other measures include:
· Maintaining our strict hygiene practices and infection control measures
· Advising patients over the telephone where appropriate
· We have currently suspended our online appointment booking function to optimise patient screening
· We are in the process of implementing video consultations for appropriate cases where patients are anxious or unable to visit the surgeries.
How you can help us.
· If you have a high temperature and a new, persistent, cough please stay at home for 7 days. from when your symptoms started. This action will help to protect others in your community whilst you are infectious. For the latest government advice on staying at home, follow this link.
Testing will no longer be carried out for patients with mild symptoms. You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen, or are still no better after 7 days, then contact NHS 111 online. If you have no internet access, call NHS 111. For a medical emergency dial 999.
· We kindly ask that you refrain from visiting the surgery if you, or anyone you have been in contact with, have recently travelled to one of the affected areas, or simply have flu-like symptoms
· If you are unsure of whether you carry a risk, please make it known to the reception team and we will get a doctor to advise
· Please wash your hands thoroughly, for 20 seconds or more, before and after any appointments
· To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
· Please don’t be offended if the doctor doesn’t shake hands with you
We will continue to closely monitor the government’s advice and will issue updates to our patients as they become available.
We would like to emphasise that these measures are precautionary and should not cause concern. Please do contact a member of our team on 0330 088 2020 if you have any questions or concerns.